Mobile Application for Insurance Sector

Mobile phones have opened the door of possibilities, especially smartphones with advanced features. Now smartphones can be installed with such applications which were earlier available only in a desktop or laptop. Mobile applications have already brought evolution in e-commerce, shifting to m-commerce, and their features & functions are nothing less than PCs’ performance. The best traits of smartphones are portability and mobility, and of course, performance too. They can deliver operations as PCs do. Also, smartphones are now affordable and due to adaptability, they are fully compatible to handle most of the applications for a variety of tasks, even commercial and business tasks.

Insurance sector is one big business domain which, after recognizing the benefits & potentials of smartphones over PCs, has also introduced different applications for their customers as well as executives, mainly for those who are handling fieldwork. Insurers are nowadays paying attention on developing more and more applications which can run on smartphones of iPhone, BlackBerry, Android, J2ME, Symbian and Windows. Being developed by insurers themselves, most of these applications may be available free of cost.
Smartphones helped companies to extend horizon of business services.

Before smartphones, distant business services could only be accessed using PCs. It is convenient to use PCs but you cannot carry PCs everywhere you go. Smartphone allowed users to access business services anytime and anywhere, even you are travelling. This helped both customers and companies and increased credibility of insurers.

Smartphone applications attracted new customer who need more self-service options.

Many customers do not want to visit Service Centers or Customer Help Centers for solving their queries, and prefer to choose service providers which offer different self-service options in mobiles as well. For insurance sector, self service options are checking of funds and status of policy, premium payment, renewal of policy and others.

Insurers are experiencing increased agent & policyholder trust and satisfaction.

More than one service options offered by insurer also increases numbers of customers and the insurer derives preference, trust and satisfaction of both agent and policyholder. If customers are able to mobilize their requirements using smartphones, the market of an insurer gets widen and customer/policyholder expressed their trust and satisfaction on insurer.

Many people consider mobile insurance applications as the mean of modernizing customer service tools but booming growth in mobile devices delivering performance parallel to computer, changing face of insurance buyers, transforming experiences from other industries, and emerging market can also not be ignored. Insurers have focused on developing complete suite of software applications which can run in smartphones.

One very useful application targeted to residential auto market is InsAgent, which is developed for Apple iPhone and Google Android based phones. It also works on iPod and Android based tablets PCs. The application is specifically developed for clients having insurance policy. It allows you as a policyholder to submit a claim, locate agents, find authorized repair center, and send information to renew the auto insurance. If your friend’s auto policy is near to expiry date or has already expired, you can refer him to insurer through a special facility Help a friend. The application provides immediate help in an accident. In case of accident, the application installed in your mobile allows you to take photo details and prepare damage list. Although, billing information is not available with the application. Soon, this application will also be available for Windows smart phones.

Another helpful application is VivaBox, which does provide policy access, insurance ID access, and billing access for Viva customers. The application is introduced by Viva Insurance, the largest insurance company in South Africa. VivaBox comes with accident helper and roadside assistance.

Countrywide Insurer is a leading insurance company in Philippines, which has also launched its mobile phone based application CountInsurance for iPhone (Countrywide Insurer has hinted that they will soon launch this application for Google’s Android and Windows mobiles.). This application also focuses on residential auto market and most of the features of InsAgent. By this application, users can process claims, take photo through accident organizer, locate repair and centers.

mClaim is a multi mobile platform application which, apart from auto claims, does cover other sorts of insurance. This application is developed by Prudential Insurance which is worldwide insurer covering more than 89 countries. The application provides an ideal environment for preparing different types of Insurance. The application is also a help-point for farmers. It helps farmers in preparing claim report. Property owners can record inventory and submit claims using mClaim. The app has quickly become popular among most of insureds having smart phone.

Taiwan Insurer has developed an application for their field executives, who visit client-to-client for selling life insurance policies. The application removes the use of lengthy insurance forms of paper and promotes the slogan “green earth”.

For more information on Mobile Application development and iphone application development

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For more information on Mobile Application development and iphone application development Visit RapidsoftTechnologies.com